Privacy Policy

Who We Are

WeGoLook - 1900 NW Expressway STE 460, Oklahoma City, OK 73118 (“we,” “us,” “our”)

WeGoLook is a subsidiary of Crawford & Company, a Georgia corporation. For more information about Crawford's privacy practices, please see their notice at

Please keep in mind that this notice describes what we do with your Data. This information feeds into a larger claim processing activity through another company, such as an insurance carrier. You should review their privacy notices for more information on what they do with your Data.

For questions, please contact us at [email protected]

Types of Data Collected

Through this App, we collect Personal Data both directly from you and indirectly from other sources, including data gathered from your device. In addition, what we collect in this App may be added to your account with us. The types of Personal Data include: Cookies and trackers, Usage Data, first name, last name, phone number, address, email address, geographic position, ZIP/Postal code, and photos. In most cases, the data you shared in this App is required to provide the services, but where it is optional, we will clearly state that. In addition, some of the data, you may choose to turn on or off using your phone settings.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Any use of Cookies and other tracking tools by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.

Keeping Your Data Safe

We use commercially reasonable security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of your Data. You are responsible for security your user credentials, such as your password.

Who We Share Your Data With

In addition to us, the data may be accessible by our parent company, Crawford & Company and its affiliated and associated companies, along with those involved with the operation of this App considered as Data Processors or service providers under different laws. Third parties we share data with include: analytics companies (such as Google Privacy Policy -Opt Out), social media (optional based on your activities), communication providers (such as our email and phone providers and yours), payment processors (such as banks or PayPal), and technical services, like web hosting and infrastructure (such as Amazon Web Services or New Relic). Third parties also include our customers, such as insurance companies. Not all specific third parties are listed. Please contact us if you would like a more detailed list of the processors or service providers.

Certain laws require us to tell you if we sell your data (for money or sometimes for something else of value) or share your data for analytics or advertising. We do not sell your personal data for money. We may share your data with third parties in exchange for other value, such as data analytics. You have the right to ask us not to do so and to opt out of having your data sold, shared, or used to create a profile. Please contact us at [email protected] to inform us of your wishes.

Why We Process Your Data

In general, you are likely using this App for the handling of an insurance claim and thus, the purposes are in large part due to our contract with our customers. We process your data only for what we need to process your data for or as the law may permit us to do so otherwise. For example, we process your data if:

Additional purposes may include: analytics, interaction with external social networks and platforms, contacting you, handling payments, hosting and backend infrastructure, infrastructure monitoring, location-based interactions, managing contacts, registration and user authentication. In addition, we will use and share your data if a situation arises where your data is needed for a legal action or defense, requested by law enforcement, or our company is bought or sold.

Where is Your Data?

The Data is processed in the United States, and in any other places where you or the third parties involved in the processing are located. Depending on your location, this means that your data may be transferred to another country.

If any such transfer takes place, we will take necessary steps to ensure your personal data receives an adequate level of protection. We will also put in place the necessary safeguards to make the transfer legal. For more information, you can reach out to us via [email protected].

How Long We Keep Your Data

In general, we will retain your Personal Data for as long as necessary for the purpose it was collected for or for as long as we are required to maintain it, such as under contract with an insurance carrier or by law. We will protect it until it is deleted. Some of the information you provide is optional and you may have the ability to delete it yourself.

Your Rights Related to Your Data

You may exercise certain rights regarding your data we process. This may be governed by various laws depending on where you are or where the data are processed. You may have more rights depending on your location, so please contact us if you have any questions on the rights you are entitled to have. Not all requests for rights can be granted depending on the circumstances, but we will make sure to explain that it apply.

In particular, you have the right to do the following:

Additional Information

Changes to This Privacy Policy

We reserve the right to make changes to this privacy policy at any time by updating this page and possibly within this App and/or where technically and legally feasible - sending a notice to Users via any contact information. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of your consent, we will collect new consent, where required.

Definitions and Legal References

Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
Legal Information
This privacy policy relates solely to this Application, if not stated otherwise within this document.

Latest update: April 27, 2023